Full Refund
If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.
| You return |
You receive |
- Defective items through no fault of your own.
- Wrong items shipped.
- Items that did not match what was shown on the Site.
|
100% of the item’s purchase price AND free return shipping label |
- Unopened items returned in the original condition as shipped.
|
100% of the item’s purchase price but you are responsible for any return shipping costs |
Partial refunds
If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.
| You return |
You receive |
- Non-defective items that are returned opened.
- Non-defective special orders or custom-built items.
- Pre ordered items with limited quantity
- Unopened items purchased through KWEST that are returned in the original condition as shipped.
|
85% of the item’s purchase price and you are responsible for any return shipping costs. |
- Opened, non-defective items in original condition.
|
75% of the item’s purchase price and you are responsible for any return shipping costs |
You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require KWEST Customer Service assistance.
| You return |
You receive |
- Non-defective items that are returned unopened and outside of the return policy period
|
85% of the item’s purchase price and you are responsible for any return shipping costs. |
- Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to KWEST error.
- Physical user damage
|
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs
Rejected items will be returned to the customer
|
Returns received in any of the following conditions may be rejected or accepted for a partial refund.
| You return |
You receive |
- Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to KWEST error
- Physical user damage
|
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs
Rejected items will be returned to the customer
|
